I work with clients in the travel and tourism industry to design experiences for travelers, travel agents, and other relevant user groups. Job responsibilities include user experience design, information architecture, sitemap creation, prototyping, wireframing, conducting usability testing and expert usability evaluations, and writing and gathering requirements.
User Experience Designer, MMGY Global
January 2014–April 2015
I collaborated with multi-disciplinary teams of user experience designers, graphic designers, developers, and business analysts to improve eCommerce experiences for Hallmark’s consumers. I designed the user experience for Hallmark’s move to a responsive website and completely overhauled Hallmark.com’s taxonomy, navigation, and checkout process. Additionally, I worked on several strategic mobile applications and conducted usability tests.
User Experience Designer, Hallmark Cards, Inc.
August 2013–December 2013
I worked as a freelance industrial designer for Hallmark assisting with storyboarding, 3D modeling, rapid prototyping, and user research for Hallmark’s personalized gifts.
On-Call Industrial Designer, Hallmark Cards, Inc.
May 2013–August 2013
I worked with interdisciplinary teams of Hallmarkers to design and prototype toys and digital interfaces for children. I also developed and conducted user tests for product prototypes. I extensively used rapid prototyping technology, primarily working with SolidWorks and MakerBot 3D printers.
Industrial Design Intern, Hallmark Cards, Inc.
University of Kansas
- BFA, Industrial Design, August 2009—December 2013
- 2011—2012 Design Department Scholarship Winner
- Mobile design: responsive design, mobile first, mobile apps (iOS and Android)
- Graphic design
- Product design
- User experience design
- Interaction design
- Information architecture
- Card sorting
- Tree testing
- Focus groups
- Stakeholder interviews
- Requirements writing and gathering
- Usability testing
- User experience evaluations
- Human factors
- Rapid prototyping
- Wireframing & Prototyping: Axure, Omnigraffle, Balsamiq, InVision
- Visual Design: Sketch, Photoshop
- Other Adobe Programs: Illustrator, Photoshop, InDesign, Acrobat
- Process: JIRA, Confluence, Basecamp
- Google: Drive, Docs, Sheets, Slides
- Microsoft Office Suite
I am not adept with any of the following, but I have experience and a high-level understanding of:
- Drupal CMS
- WordPress CMS